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Retail's AI Revolution Begins With Composability

Artificial intelligence has transformed retail by allowing retailers to make the most of predictive analytics and automation. Generative AI, in particular, helps retailers develop personalized content and automated customer engagement. And now, agentic AI is poised to upend e-commerce via automated merchandising, competitive analysis, and even shopping assistants. But is all this technology evolution simply moving too quickly?

As of January, 90 percent of retailers reported they were currently adopting or piloting AI projects. This fervent push for AI is driven by a desire not to fall behind and has forced retailers to move and adapt quickly while rethinking their entire business.

To lay a foundation for long-term business success and support their AI initiatives, retailers are turning to composable — a mindset that leverages open technology to recreate business processes and leads to more agile ways of working across the enterprise.

Anchoring AI Success With Composability

According to the MACH Alliance's latest research, 77 percent of organizations that have embraced composability also reported adoption of AI. Meanwhile, only 36 percent of organizations that are in the early stages of their digital transformation are also leveraging AI technology.

These statistics help us understand that the relationship between AI and composability is more correlation than causation. There's a shared mindset between composability and AI.

The retailers that prioritize modernization and agility are the same retailers that implement composable infrastructures and enable successful AI initiatives. This is in part because a composable approach ensures agility, data visibility, scalability, and vendor independence — all critical qualities for AI success.

An open, API-first technology setup ensures that AI technologies can easily connect to all of a retailer's data and services without the need for complex, custom workarounds often needed with legacy platforms. Since AI's effectiveness relies on access to high-quality data that's both accurate and timely, composable principles help retailers align with the technology's intense computational needs, including:

  • Event-Driven Processing: Allowing a retailer's AI models to instantly react to new information rather than needing to wait for scheduled data updates.
  • Interoperability: Connecting solutions across a retailer's platforms ensures that AI can access necessary information across departments like customer service, inventory management, and merchandising.
  • Integration of Autonomous AI Agents: Carrying out real-time data analysis and executing complex actions without the need for human intervention.
  • As AI continues transforming retail, adopting a composable approach allows retailers to quickly experiment with new capabilities, reduce the risk associated with such experiments, and retain control of their overall strategy while maintaining speed to market. On the other hand, retailers that still operate on rigid and outdated technology platforms will lack proper agility, making it tough to effectively scale AI pilots and meet corresponding business strategies.

    Addressing Common Composability Misconceptions

    Embracing composability doesn't mean that retailers must implement a specific, complex framework of technology solutions, nor should they completely reject traditional architectures, particularly if that's the right avenue for their specific brand.

    Adopting a composable approach allows brands to build adaptable, high-performing technology ecosystems. However, organizations should keep the necessary operational context and long-term business strategy front of mind. At its foundation, composability is an architectural approach that prioritizes flexibility, scalability and innovation when strategically applied to the right scenarios. This includes how brands integrate AI solutions.

    As retail business and technology leaders look to scale AI initiatives and build adaptable customer experiences, having a composable architecture in place simply streamlines integration throughout a retailer's business processes, setting up the brand for success rather than a headache.

    Future-Proofing AI Innovation With Best-of-Freed Foundations

    Along with AI, composable technology has significantly evolved, and the retailers that truly understand how it can be the most valuable for their particular brand will lay the right foundation and thrive. These will be the brands that develop truly innovative AI initiatives and create more agile, impactful customer experiences.

    Bob Howland is chairperson of the MACH Alliance, a not-for-profit industry body that advocates for open, best-of-breed technology ecosystems, a modern approach to building platforms that are resilient, composable, and connected.


    Why GenAI Is The Future Of Retail Property Strategy

    Artificial intelligence, it seems, is everywhere. But when it comes to retail, Generative AI (GenAI) is no longer relegated to chatbots guiding you toward an online checkout. GlobeSt. Met with Aliza Carpio, senior director, technical product management, for JLL, at ICSC Las Vegas to discuss how and why GenAI can impact retail property strategy in unexpected ways.

    In this video, you'll hear:

    ●     How retail property managers and owners can leverage GenAI to make better decisions across their portfolio;●     Why GenAI could create autonomous and immersive retail spaces to benefit landlords, tenants and consumers; and,●     What's next for GenAI in commercial real estate.


    Samsung Unveils 2025 Enterprise Technology Solutions Targeting Australian Retail, Education, And Corporate Markets

    Samsung Electronics Australia has announced its comprehensive 2025 enterprise technology lineup, featuring innovative displays, interactive education tools, and ruggedised mobile devices designed to drive business growth across retail, education, and corporate sectors.

    The product range leverages Samsung's strengths in display technology, mobile communications, and Knox security systems, with artificial intelligence capabilities integrated across multiple solutions for the first time in the Australian market.

    Colour E-Paper Transforms Retail Digital Signage

    Samsung's new Colour E-Paper display (EMDX model) addresses growing retailer demand for energy-efficient digital signage alternatives.

    PwC Australia research indicates 74% of retail businesses believe digital point-of-sale solutions could reduce costs by up to 50%, with 64% observing greater cost-effectiveness compared to paper-based alternatives.

    The 32-inch display operates with minimal power consumption when showing static images and features a rechargeable 4,600mAh battery, dual USB-C ports, 8GB of memory, and Wi-Fi/Bluetooth connectivity.

    The ultra-slim, lightweight design supports both landscape and portrait orientations with 2,560 x 1,440 resolution.

    Management capabilities include remote fleet control through Samsung's cloud-based VXT Content Management System and dedicated mobile applications, enabling scheduled wake-up times and content deployment across multiple displays.

    Interactive eBoard Enhances Educational Collaboration

    The Samsung Interactive eBoard (WAF model) brings AI-powered performance to classrooms and meeting spaces through large-format, touch-enabled displays available in 65″, 75″, and 86″ sizes.

    The system features Android 14, 8GB RAM, 64GB storage, and an octa-core CPU for efficient multitasking.

    Key capabilities include real-time annotation across documents and web content, wireless casting from compatible devices, dual pen functionality, and split note mode supporting up to four independent zones.

    The system offers Google EDLA certification for seamless integration with Google Classroom and Google Drive.

    Samsung plans to expand education market services through partnerships with global AI companies, particularly collaborating with Google to develop AI scenarios for future digital classrooms.

    Ruggedised Devices Target Enterprise Mobility

    The Galaxy XCover7 Pro smartphone and Galaxy Tab Active5 Pro tablet deliver military-grade durability with MIL-STD-810H testing and IP68 water/dust resistance.

    Both devices feature 5G connectivity, enhanced battery capacity, and AI-driven productivity features.

    The XCover7 Pro includes a 4,350mAh battery and stereo speakers with anti-feedback technology, while the Tab Active5 Pro offers a 10,100mAh battery with dual hot-swap functionality and 600-nit display brightness.

    The tablet supports front-facing NFC tagging for retail and logistics applications.

    Enterprise features include Samsung DeX desktop connectivity, programmable shortcut keys, and Knox Vault security with real-time kernel protection.

    The devices target frontline workers in retail, government, logistics, healthcare, and manufacturing sectors.

    Market Positioning and Availability

    Samsung is leveraging its established distributor relationships and direct sales channels to penetrate the Australian enterprise market.

    The company's integration of artificial intelligence across its product range, combined with its display technology leadership and Knox security system, positions it competitively in the business technology sector.

    "We understand Australian enterprises are looking for technology that's not only powerful and intuitive, but developed to last, and designed with sustainability in mind," said Neal Elliott, Acting Head of ProDisplay, Samsung Electronics Australia.

    The ruggedised smartphone market is projected to reach 4.46 million units and the tablet market 1.89 million units by 2028.

    Samsung's enterprise solutions emphasise sustainability, with Colour E-Paper components containing a minimum of 55% post-consumer recycled content.

    Pricing begins at $999 for the Galaxy XCover7 Pro and $1,099 for the Galaxy Tab Active5 Pro, with availability through authorised Samsung resellers and distributors.

    The Interactive eBoard becomes available in June, positioning Samsung to compete directly with established enterprise technology providers across multiple business sectors.

    For more information on Samsung's 2025 enterprise solutions, visit www.Samsung.Com/au.






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