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Suvoda Launches Sofia, A New AI Assistant To Simplify Management Of ...

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From many clicks to one query, drug supply managers can more quickly access, analyze, and visualize the trial supply data they need.

PHILADELPHIA, March 6, 2025 /PRNewswire/ -- Suvoda LLC, a global clinical trial technology company that specializes in complex studies in therapeutic areas like oncology, central nervous system (CNS), and rare disease, today announced the early adopter launch of Sofia, an artificial intelligence assistant designed to simplify how study teams access and review clinical trial information.

Suvoda

Sofia is available on the Suvoda Platform and can be enabled by sponsors looking to provide drug supply managers with efficient access to vital information through an intuitive chat interface, reducing what were once multi-screen, multi-click processes to simple conversations.

"When creating Sofia, we asked ourselves: What if clinical trial staff had an AI assistant that could alleviate their administrative burdens?" said E.K. Koh, Chief Product Officer at Suvoda. "Sofia became our answer. It's an exciting opportunity to streamline the management of clinical trials."

Built with Suvoda's commitment to reliability and security, Sofia brings greater efficiency to clinical trial operations, while adhering to data privacy and other regulatory requirements in clinical research.

Sofia's key capabilities include:

  • Streamlines Information Retrieval: Users access trial information through natural language queries that simplify navigation. They can now easily find answers that otherwise would span multiple screens, putting information they need at their fingertips.

  • Improves Productivity in Drug Supply Management: Drug supply managers can more quickly complete tasks like compare depot inventories, review drug lot releases for specific countries, check shipment details, and look over participant visit schedules, helping reduce workload and support operational efficiency.

  • Provides Reliable Responses: Sofia answers questions using expert instructions developed by subject matter experts with deep industry experience. It will "show its work" to users who wish to verify the results and will only answer questions that it has been trained on, helping avoid hallucinations in the answers that plague typical AI tools.

  • Includes Privacy Controls: Built specifically for clinical trials, Sofia operates with safeguards, including restrictions to study data based on user role which keeps customer data accessible to only authorized users and helps to maintain the study blind. Sofia also has guardrails to protect customer and patient data from exposure to public domain AI models.

  • Creates Visualizations: Sofia can create charts, graphs, and tables to help users more easily digest data.

  • Supports Global Operations: Individuals can converse with Sofia in their preferred language.

  • Story Continues

    Sofia is currently optimized for drug supply managers using Suvoda Interactive Response Technology (IRT), with plans to expand to other users and products across the Suvoda Platform. This strategic rollout demonstrates Suvoda's dedication to thoughtful innovation that prioritizes reliability and user experience in clinical trial technology.

    "There is a lot of hype around AI, but there is also a lot of promise," said Koh. "We've approached our work with Sofia with extreme diligence because in clinical trials there is no room for error."

    Named after a Greek word for "wisdom," Sofia embodies Suvoda's guiding principle to enable clinical trial sponsors, sites, and patients to Trial Wisely. It is one more example of Suvoda's determination to smooth clinical trial complexity and give sponsors and sites the control over their trials to more efficiently bring life-saving therapies to those who need them most.

    About Suvoda

    Suvoda is a global clinical trial technology company specializing in complex, life-sustaining studies in therapeutic areas like oncology, central nervous system (CNS), and rare diseases. Founded in 2013 by experts in eClinical technologies, Suvoda empowers clinical trial professionals to manage the most urgent moments in the most urgent trials through advanced software solutions delivered on a single platform. Headquartered outside Philadelphia, Suvoda also maintains offices in Portland, OR, Barcelona, Spain, Bucharest and Iasi, Romania, and Tokyo, Japan. The company's Net Promoter Score (NPS) consistently exceeds the technology industry average, contributing to the company being selected by trial sponsors and CROs to support more than 1,800 trials across 95 countries. To learn more, visit suvoda.Com. Follow Suvoda on LinkedIn.

    For additional information please contact:

    Robin Abadia, Director External Communications, Suvodamarketing@suvoda.Com

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    Cision

    View original content:https://www.Prnewswire.Com/apac/news-releases/suvoda-launches-sofia-a-new-ai-assistant-to-simplify-management-of-clinical-trials-302391853.Html

    SOURCE Suvoda LLC


    OnePlan Announces Sofia GPT, An AI-Powered Assistant That Is Changing ...

    This is a paid press release. Contact the press release distributor directly with any inquiries.

    OnePlan's AI-Enabled Strategic Portfolio and Work Management Platform

    SAN DIEGO, CA / ACCESSWIRE / May 3, 2023 / OnePlan, a leading provider of Strategic Portfolio Management and Work Management software, has launched its latest Azure OpenAI-powered module Sofia GPT, and it's poised to transform the way businesses manage their strategic portfolio, financials, resources, and work.

    OnePlan's AI-Enabled Strategic Portfolio and Work Management Platform

    With Sofia GPT's advanced AI capabilities, businesses can streamline their portfolio and work management processes, increase productivity, and maximize returns on investment. The module uses cutting-edge algorithms to provide valuable insights into key performance indicators, making it easier than ever for businesses to make data-driven decisions and optimize their operations.

    Sofia GPT can augment data entry, automate information retrieval, enhance communication automation, predict resource estimation, identify underperforming investments, provide completion and spending forecasts, optimize budgets and plans, identify risks, reduce defects, and detect data anomalies. This makes it an invaluable asset for organizations spanning various industries, departments, and roles.

    Designed to be user-friendly, Sofia GPT has a simple and intuitive interface that allows users to easily manage their tasks and projects. This means businesses can get started with Sofia GPT quickly and seamlessly integrate it into their existing OnePlan solution.

    "We're thrilled to introduce Sofia GPT," said Joe Larscheid, CEO of OnePlan. "Our goal was to create a game-changing platform that harnesses the power of AI to help businesses optimize their operations and achieve their strategic objectives. We believe Sofia GPT will revolutionize how businesses manage their strategic portfolio and work, and we're excited to see its impact on the industry."

    Key Uses Cases for Sofia GPT include:

    Augment Data Entry: Simplify data entry by building project plans, providing sample data, flagging potential errors, and identifying missing data. This saves time and reduces the risk of errors, leading to more accurate data and better decision-making.

    Automate Information Retrieval: Streamline information retrieval by quickly locating relevant data from OnePlan and providing users with the information they need to make informed decisions.

    Communication Automation: Sofia GPT can analyze natural language data to identify relevant information, such as project updates and status reports. This information can be automatically communicated to stakeholders, reducing the need for manual communication.

    Story Continues

    Resource Estimate: Predict resource requirements based on historical data, allowing organizations to allocate resources efficiently and optimize their project timelines and budgets.

    Underperforming Investments: Analyze investment data to identify underperforming cost categories, enabling organizations to take corrective actions and maximize their returns.

    Forecast Completion & Spending: Sofia GPT analyzes portfolio data to identify trends and patterns, which can be used to make accurate forecasts. This helps organizations manage their budgets and resources better.

    Budget and Plan Optimization: Optimizes budgets and plans by identifying inefficiencies and recommending changes to improve project performance.

    Risk Identification: Use advanced analytics to identify and evaluate project risks, enabling organizations to take preemptive measures and minimize risk exposure.

    Defect Reduction: Scrutinize the data from OnePlan to identify defects and recommends changes to reduce defects in future projects.

    Data Anomalies Identification: Sofia GPT uses algorithms to identify anomalies and outliers, enabling organizations to take corrective actions and improve data quality.

    OnePlan is an AI-powered Strategic Portfolio and Work Management platform that will change the way businesses manage their strategic portfolios, financials, resources, and work. With its advanced AI capabilities and powerful features, OnePlan can help companies to streamline their workflows, optimize their operations, and achieve their strategic objectives.

    Try OnePlan today and experience the power of AI-enabled Strategic Portfolio and Work Management.

    See Sofia in Action

    Robert StickelDirector of Marketingrstickel@oneplan.Ai8667317011

    SOURCE: OnePlan Solutions

    .

    View source version on accesswire.Com:https://www.Accesswire.Com/752691/OnePlan-Announces-Sofia-GPT-an-AI-Powered-Assistant-That-is-Changing-the-Game-for-Strategic-Portfolio-and-Work-Management


    Businessolver Expands Sofia's Agentic AI Framework With Powerful New ...

    Denver, Colorado, July 17, 2025 (GLOBE NEWSWIRE) -- Businessolver®, a market leader in benefits technology and AI innovation, today announced major advancements to its agentic AI framework within Sofia®, the company's proprietary AI engine. This release introduces new capabilities across Sofia's 'constellation' of agentic AI, designed to support employees, empower call center advocates, and equip HR leaders with real-time insights, expanding on Sofia's API launch announced earlier this year. These enhancements mark a bold leap forward in how HR and benefits leaders support employees, streamline operations, and make data-driven decisions with confidence.

    "We've designed Sofia's 'constellation' of agents to be more than proactive and aware," said Rae Shanahan, Chief Strategy Officer at Businessolver. "From surfacing cost trends before the next payroll run to highlighting friction points in the benefits experience, these agents empower HR teams to make smarter, faster, and more strategic decisions. While many companies are focused on short-term AI outputs, we've been building a long-term, responsible infrastructure that's ready to meet today's needs and tomorrow's complexity."

    New AI agents create more efficiencies for HR benefits administration

    Businessolver's agentic AI capability is a game-changer for Businessolver clients, allowing Sofia to adapt in real time to an ever-evolving benefits environment and scale to support even the most nuanced employee needs. The result is a smarter, more intuitive experience that helps HR teams reduce administrative burden while elevating the employee experience with personalized, human-like support at every touchpoint.

    Examples of Sofia's agents include:

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    Intake Agent acts as the first line of intelligence in Sofia's conversational workflow. It doesn't just interpret questions, it helps ensure they're handled appropriately. Through real-time analysis, it determines whether to clarify, escalate, deflect, or proceed, depending on the nature and urgency of the inquiry.Answer Agent delivers precise and contextually accurate responses by reading data pre-loaded into Sofia's knowledge base, including eligibility and plan documents, supporting Sofia's 83% 7+-day resolution rates, supporting over 1.7M unique questions annually.Quality Assurance (QA) Agent conducts rigorous QA on all responses to ensure factual accuracy, clarity, and relevance to the original query with Sofia. Finally, as the most recent advancement in Sofia's agentic AI framework, the Insights Agent brings a new level of strategic intelligence to the Benefitsolver ecosystem. Previously, having delivered real-time, actionable insights through the Benefits Insights Dashboard, the Insights Agent supports benefits and HR teams with targeted, data-driven recommendations that move these leaders beyond retrospective reporting. Instead, it surfaces actionable patterns-identifying enrollment bottlenecks, forecasting employee support needs, and detecting underutilized benefits-enabling organizations to shift from reactive decision-making to proactive workforce planning. By translating raw data into foresight, the Insights Agent transforms the benefits function into a strategic lever for organizational performance.

    Evolving the AI Experience to Deliver High-Touch Support

    Sofia has long been supporting voice interactions for those calling for benefits support, presenting personalized IVR menus, predictive prompts, and intelligent triage that guide members to faster, more accurate resolutions. Today, Sofia supports and streamlines 32% of all incoming calls through these personalized IVR experiences, helping members find answers without ever needing to speak to a live advocate.

    With the latest advancements to Sofia's AI engine, Sofia's voice capabilities are expanding. Businessolver has fully replaced the static, frustrating IVR menus with a real-time, conversational experience

    "By serving as a more intelligent front door to the call center, Sofia's new voice capabilities help members get the answers they need faster, without waiting in queues or navigating frustrating menu trees," said Shanahan. "For those with quick or common questions, Sofia delivers immediate support. And for more sensitive, high-touch situations, she ensures members are seamlessly connected to a live advocate who's better equipped to focus fully on their needs."

    Unlocking Human-Like Contextual Intelligence

    As part of Sofia's continued evolution, Businessolver has integrated GraphRAG-graph-enhanced retrieval-augmented generation-into her intelligence stack, enabling a new level of contextual understanding. Unlike traditional AI that retrieves information, Sofia now interprets how benefits terms, policies, and individual circumstances connect, delivering answers that reflect not just what someone is asking, but why. The result: more relevant, complete, and human-like responses that enhance the employee experience and reduce confusion in critical benefits moments.

    Businessolver's content intelligence doesn't just reduce work. It elevates quality, speeds time to value, and ensures that every member receives consistent, compliant, and personalized support, regardless of how or where they engage.

    All With a Watchful Eye to Security

    Underpinning all of these AI innovations is AI Watch Tower, Businessolver's proprietary evaluation framework built to ensure that all agentic AI experiences are safe, ethical, accurate, and future-ready. The system runs 27 real-time guardrails on every AI interaction-evaluating accuracy, privacy, and bias in under 50 milliseconds-and leverages a blend of machine and human review to monitor and continuously improve system performance.

    "Graph-powered reasoning allows Sofia to connect plan rules, claims data, and prior conversations to deliver compliant, context-aware answers in 1.4 seconds-whether it's in Teams, Slack, or our mobile app," said Sony Sung-Chu, Head of Science and Innovation at Businessolver. "But what sets us apart isn't just speed-it's trust. Every response is grounded, tested, and backed by a framework that puts safety and accountability first."

    As the AI race in benefits accelerates, Businessolver's focus remains clear: build intelligent systems that solve real problems, deliver measurable impact, and earn user trust-every time.

    About Businessolver 

    Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.   

    CONTACT: Nicole Selinger

    Businessolver

    314-805-2165

    [email protected]






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